Dcode Holdings Sdn Bhd
Refund Policy
This policy explains refund handling for the digital DISC Assessment report.
The DISC Assessment report is a digital product. Please review this policy before making payment.
Last updated: 15 May 2026
General Policy
All payments made for DISC assessment reports are generally non-refundable once the assessment result, digital report, or access to the report has been unlocked or delivered.
Technical Issues
If payment was made successfully but the report was not unlocked or delivered due to a technical issue, users may contact us for support. We will review the case and assist with report delivery, access restoration, or a refund where applicable.
Non-Refundable Cases
Refunds are generally not provided for change of mind, incorrect information entered by the user, disagreement with the assessment result, or failure to check the submitted email address before payment.
How to Request Support
Refund requests must be submitted through our official contact channel with payment proof, registered email address, and transaction reference.
Email: online@agaventures.ai · WhatsApp: +60 11-3306 4898
Approved Refunds
If a refund is approved, the refund will be processed through the original payment method. Timeline depends on the payment provider's processing requirements.